Shop policies and contact

Shop policies

Shipping

Processing time
The time we need to prepare an order for shipping varies. 
Estimated shipping times:
Spain: 3-5 business days
Europe and US: 4-9 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment security
We keeps your payment information secure by using official Shopify parent solutions like Paypal and Stripe. Artesanal Woodprint never receives your credit card information.

Seller Details

CLODULFO NUÑEZ
calle cuba 7
VALLIRANA, BARCELONA 08759
e-mail: tallerdencants (at) outlook.es

Privacy policy

We will only use your shipping and billing address, and contact information
  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)
  • Occasional product information e-mails (if you opted in for this)

Returns & exchanges

Due to the nature of reclaimed wood there will be slight variations in colour or aspect of the finished piece of art. We guarantee each print to be impeccable and uniquely beautiful. However, if there is any reason that you are not fully satisfied with our creations, please do not hesitate to contact us.

I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for custom or personalised orders.
    Conditions of return
    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
    We don't accept cancellations
    But please contact me if you have any problems with your order.

    Frequently asked questions

    Custom and personalised orders

    For individual projects and transfer of your own photos please contact us directly.

    Customised print need around 7 working days to be ready for shipping.

    - If you would like a different size than displayed, please contact us through Etsy. The desired size (max. A3) needs to have the same length/height ratio than the original.

    - If you have your own motive, please contact us directly through Etsy. The desired motive should have 150-300dpi and be ready to print without further modification.

    - Due to the complexity of the process and the curing time, please allow your customised print to take up to 7 working days to be ready for shipping.

    Sizing details

    The authentic nature of the print is not always apparent in the photos, please read the reviews of our fans who are always impressed when they receive their art prints.

    Due to the fact that we use reclaimed wood for our prints the structure, color shade and thickness of each object is different. We do our best to adjust each image to the available piece of wood. Each object is a unique piece of art.

    All prints have an highly resistent acrylic varnish protection agains damage. 

     

    Handmade with Love in Barcelona - Thank you for your trust!